Audience Services Associate - Theatre L'Homme Dieu

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Theatre L'Homme Dieu

Spend a summer with us in the Lakes Area!

We're expanding our team at Theatre L'Homme Dieu (Alexandria, MN). June 3 or June 10 to August 25, 2024. Great environment, professional, high-quality arts offerings, on-site, shared housing available.

 Audience Services Associate - Theatre L'Homme Dieu

Location: Alexandria, MN

Type: Full-Time, Seasonal (Summer 2024)

Reports To: Operations Manager

About Theatre L'Homme Dieu:

Theatre L'Homme Dieu (TLHD) is a revered institution in the heart of Alexandria, MN, dedicated to bringing vibrant theatrical performances and enriching the cultural landscape of the community. With a history of presenting a diverse array of shows ranging from classic plays to contemporary performances, TLHD is a summer destination for theatre lovers, and also a variety of musical concert offerings.

Overview:

Theatre L’Homme Dieu is seeking an Audience Services Associate (Front of House) to join our dynamic team. This role is pivotal in enhancing the patron experience and supporting our mission through effective front of house management, ticket sales, and marketing initiatives.

Responsibilities:

• Assist Operations Manager with front-of-house operations, including:

  • Assist with concessions, inventory, and maintain cleanliness in patron areas.

  • Deliver outstanding customer service, handling inquiries, ticket sales (single, group, season, and flex passes), and resolving issues promptly.

  • Box Office - Use the Ovationtix ticketing system, maintaining accurate sales tracking, reporting, and database management. (Training available)

  • Assist with box office / concessions revenue, including cash handling, sales tracking, and daily deposits.

  • Coordinate, recruit, and collaborate with volunteers, to ensure a welcoming environment for patrons and efficient front-of-house operations.

• Collaborate on special events and sales initiatives.

• Work with the Executive & Artistic Director to implement marketing and communication initiatives, including the TLHD website and social media platforms, creating content and campaigns that align with our mission and increase engagement.

• Contribute to the production of show programs

• Assist the TLHD Team Members with additional tasks, as needed and requested, such as: assist the production team with load in / load out, as needed.

Other Responsibilities, in general:

• Enthusiastically support the mission and vision of Theatre L’Homme Dieu.

• Be familiar with all TLHD job responsibilities and keep open communication with TLHD Management Team for smooth operations.

• Be familiar with members of cast and crew of the Touring Companies

• Attend staff meetings and TLHD events, as needed and requested.

• Maintain a clean and safe workspace.

Qualifications:

• Passionate about the arts and committed to enhancing the patron experience.

• Proven experience in customer service, marketing, or a related field.

• Strong organizational skills and the ability to manage multiple tasks efficiently.

• Excellent communication and interpersonal skills.

• Ability to work flexibly, including evenings and weekends, as required.

2024 Season of Programming:

https://www.tlhd.org/2024-season-at-a-glance

We Offer:

• The opportunity to be part of a renowned theatre company.

• A supportive and creative work environment.

• Engagement with diverse and enthusiastic audiences, artists, and staff.

• Competitive pay and shared housing on the TLHD Campus.

Employment Dates: June 3 - August 25, 2024 (12 weeks)

Deadline for Application: May 10, 2024

How to Apply:

Please send your resume and a cover letter outlining your interest and qualifications for this role to Nicole Mulder, Executive & Artistic Director, at [email protected].

Theatre L'Homme Dieu is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants.